Our Promise

We want every Lycemart order to arrive complete, correct, and in good condition. If something isn't right, let us know and we'll make it right through a replacement, refund, or store credit.

Reporting an Issue

Contact our support team within 24 hours of delivery if an item is damaged, expired, incorrect, or missing from your order. Please have your order ID ready, you can find it on the order details page under My Orders.

Reports made after 24 hours may not be eligible for a refund or replacement, as freshness and packaging can no longer be verified.

Eligible Items

Damaged, spoiled, or expired products, incorrect items, and missing items from your order are eligible for a refund or replacement.

For hygiene and safety reasons, opened perishable items (fresh produce, dairy, meat, and similar) can only be reported for quality issues, not for change of mind.

Non-Eligible Items

Change-of-mind returns are not accepted once an order has been delivered. We're also unable to accept returns on items that have been used, opened without a quality issue, or reported outside the 24-hour window.

Refund Method

For Cash on Delivery orders, eligible refunds are issued as store credit or arranged directly with our support team.

For orders paid via EasyPaisa or JazzCash, refunds are sent back to the same mobile wallet used for payment, once your payment screenshot and order details are verified.

Refund Timeline

Most refund requests are reviewed within 1-2 business days of being reported. Wallet refunds may take a few additional days to reflect in your EasyPaisa or JazzCash account, depending on the provider.

Order Cancellations

Orders can be cancelled before they're marked as delivered. Once delivery is complete, the standard return and refund process above applies instead of a cancellation.

Contact Us

For any return or refund request, reach out to us at info@lycemart.com or chat with us on WhatsApp from your profile page, and we'll take it from there.